Transform your Global Medical Information with SCIMAX suite of Med Info solutions
Medical Information
SCIMAX CP is a Comprehensive, Purpose-Built, Next Generation Medical Inquiry Management System for all types of Life Sciences and Contact Center Enterprises.
Key Highlights & Benefits of SCIMAX CP
Efficient Inquiry Handling
Streamlines the process of receiving, tracking, and responding to medical inquiries, ensuring timely and organized management of questions from healthcare professionals, patients, or other stakeholders.
Improved Response Time
Automation and task management features allow for quicker responses to inquiries, improving customer satisfaction and reducing waiting times for important information.
Efficiency Through Automation
Reduces manual tasks like inquiry tracking, version control, and communication, allowing call center agents to focus on process quality and overall customer satisfaction.
Enhanced Communication
Facilitates better communication between medical teams, pharmaceutical companies, and patients, ensuring that all parties receive accurate and clear responses to their questions.
Knowledge Base Integration
Provides, integrated knowledge base or FAQ system, enabling agents to quickly find and provide consistent, accurate information in response to common inquiries.
Collaboration and Workflow Management
Supports collaboration among teams, with features for assigning tasks, tracking progress, and maintaining oversight, ensuring that no inquiry is overlooked.
Integrated Content Management
Purpose built Content Management helps in delivering the approved scientific content to the received inquiries for prompt responses. Further Integrates with your organization’s CM.
Achieve Superior Regulatory Compliance
Supports all kinds of Inquiry Intake such as General Inquiries (MIs), Adverse Events (AEs) and Product Complaints (PQCs), all-in-one Integrated, Validated Platform there by enhancing higher compliance
Enhanced Quality Control
Enables multiple, automated checks across the workflow both for prospective and retrospective inquiry management life cycle ensuring high-quality inquiry intake, response, transition and archival.
Easy Scalability
As the volume of inquiries grows, the system can scale to handle more requests without sacrificing efficiency or quality, adapting to the needs of all sizes of pharmaceutical companies.
Buil-in Data Privacy Controls
Adhere to several key data privacy requirements to ensure the protection of sensitive patient data – has built-in, validated controls for GDPR, HIPAA, Privacy Framework etc. and supports Patient Consent and Anonymization.
Direct Cost Savings
Reduces overhead costs associated with manual processes, paper-based documentation, and disjointed communication systems.
Flexible & Configurable
Offers flexible workflows and configurations across products & licenses, tasks and provide configurable templates for Responses, that can be tailored to different geographies, therapeutic areas and organizational needs.
Analytics and Reporting
Provides valuable insights into inquiry trends, response times, and common issues, helping organizations improve processes, allocate resources effectively, and identify areas for improvement.
Fanatic Support & Fully Managed Platform
The platform offers 24×7 support, easy scalability, certified-ready Integrations, automatic updates, higher security, in-built data privacy controls, performance, reliability, flexible pricing and options etc.
Learn How We Can Optimize Your Organization’s Scientific and Medical Affairs Programs with Technology
Why SCIMAX CP is Better?
SCIMAX CP is a purpose-built Medical Information Management System, offering Multiple Benefits and Superior Value compared to Legacy Solutions, Custom-Built Apps on a public platform & Cross Functional Horizontal platform-based Medical Inquiry apps.
With continuous updates and compliance features, SCIMAX CP outperforms other options in meeting the continuously evolving needs of Medical Information needs.
SCIMAX CP Offer Following Advantages to Clients
Faster Time-to-Value
Lower Total Cost of Ownership (TCO)
Scalability and Flexibility
Automatic Updates and Maintenance
Enhanced Security and Compliance
Focus on Core Competencies
Integration Capabilities
Customer Support and Expertise
Explore SCIMAX CP Product Functionality
Profile-specific features to enhance visitor collaboration
- HCPs receive detailed scientific data, safety reports, and prescribing information; patients access medication guides, FAQs, and support programs.
- SCIMAX CP’s Smart Profile Recognition adjusts portal navigation and features based on visitor profile type using various authentication methods.
- Customizable user journeys guide HCPs and patients through workflows tailored to their specific needs.
- Seamless user experience reduces information overload by displaying only relevant features, enhancing efficiency and satisfaction.
Customizable Forms for MI Request and AE/PC Report Submissions
- Intuitive, profile-specific forms for HCPs, patients, and caregivers with customizable fields based on visitor type.
- Smart field customization enables configuration of mandatory and optional fields to capture relevant data.
- Flexible submission handling with system integrations that route submissions directly to SCIMAX MI, email inboxes, or designated system folders, simplifying case intake and speeding up response times.
- Effortless bi-directional integration with SCIMAX MI allows registered users to access responses and email communications for their submitted requests within the portal.
Instant Access to Accurate Medical Information
- Efficiently handle unsolicited requests by enabling self-service access to key documents, reducing manual case submissions.
- Search by Product or Keyword to quickly find relevant MI documents and FAQs.
- Retrieve information from SCIMAX MI Content Management (CM) or external repositories like Vault PromoMats / MedComms through integration.
- Secure, compliant access to the latest, reviewed, and approved Medical Information based on user profiles (HCPs, caregivers, patients, etc.).
Schedule calls or meetings using the MSL lookup and stay informed with updates on events, conferences, news, and announcements
- One-stop solution for seamless access to the latest medical news, updates, conferences, events, and MSL lookup to enhance collaboration.
- Real-time event and conference lookups to stay updated on pharmaceutical companies attending key industry happenings.
- Centralized news and announcements to receive timely updates from the medical affairs team in one place.
- Smart MSL search to connect with available MSLs based on zip code or therapeutic area/product for localized support.
- HCPs can easily request calls or meetings with selected MSLs by sharing their availability with the Medical Information team.
Comprehensive Hub for Publications and Product Insights
- Stay informed with the latest research and insights through the Publications page and explore marketed and pipeline products on the Products page.
- Comprehensive access to relevant scientific publications related to products, therapeutic areas, and key advancements.
- All-in-one product showcase for detailed insights on pipeline and marketed products.
- Access key product information, prescribing guidelines, and clinical data to stay up-to-date with the latest advancements in the therapeutic field.
Unlock the full potential of your Collaboration Portal with our powerful Analytics
- Centralized analytics hub to track inquiries, identify trends, and generate actionable insights for data-driven decision-making by the medical affairs team.
- Pre-built dashboards tailored to Medical Affairs aspects like Medical Information Requests, Content Engagement, Usage Metrics, lookups, and operational performance.
- Data visualization tools such as interactive charts, heat maps, and pivot tables.
- Advanced filtering options to analyze specific product inquiries, geographies, or engagement types.
- Drag-and-drop report builder for creating custom dashboards based on business goals.
- Ability to schedule automated reports for timely updates to key stakeholders.
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