Transform your Global Medical Information with SCIMAX suite of Med Info solutions
Medical Information
SCIMAX MI is a Comprehensive, Purpose-Built, Next Generation Medical Inquiry Management System for all types of Life Sciences and Contact Center Enterprises.
Key Highlights & Benefits of SCIMAX MI
Efficient Inquiry Handling
Streamlines the process of receiving, tracking, and responding to medical inquiries, ensuring timely and organized management of questions from healthcare professionals, patients, or other stakeholders.
Improved Response Time
Automation and task management features allow for quicker responses to inquiries, improving customer satisfaction and reducing waiting times for important information.
Efficiency Through Automation
Reduces manual tasks like inquiry tracking, version control, and communication, allowing call center agents to focus on process quality and overall customer satisfaction.
Enhanced Communication
Facilitates better communication between medical teams, pharmaceutical companies, and patients, ensuring that all parties receive accurate and clear responses to their questions.
Knowledge Base Integration
Provides, integrated knowledge base or FAQ system, enabling agents to quickly find and provide consistent, accurate information in response to common inquiries.
Collaboration and Workflow Management
Supports collaboration among teams, with features for assigning tasks, tracking progress, and maintaining oversight, ensuring that no inquiry is overlooked.
Integrated Content Management
Purpose built Content Management helps in delivering the approved scientific content to the received inquiries for prompt responses. Further Integrates with your organization’s CM.
Achieve Superior Regulatory Compliance
Supports all kinds of Inquiry Intake such as General Inquiries (MIs), Adverse Events (AEs) and Product Complaints (PQCs), all-in-one Integrated, Validated Platform there by enhancing higher compliance
Enhanced Quality Control
Enables multiple, automated checks across the workflow both for prospective and retrospective inquiry management life cycle ensuring high-quality inquiry intake, response, transition and archival.
Easy Scalability
As the volume of inquiries grows, the system can scale to handle more requests without sacrificing efficiency or quality, adapting to the needs of all sizes of pharmaceutical companies.
Buil-in Data Privacy Controls
Adhere to several key data privacy requirements to ensure the protection of sensitive patient data – has built-in, validated controls for GDPR, HIPAA, Privacy Framework etc. and supports Patient Consent and Anonymization.
Direct Cost Savings
Reduces overhead costs associated with manual processes, paper-based documentation, and disjointed communication systems.
Flexible & Configurable
Offers flexible workflows and configurations across products & licenses, tasks and provide configurable templates for Responses, that can be tailored to different geographies, therapeutic areas and organizational needs.
Analytics and Reporting
Provides valuable insights into inquiry trends, response times, and common issues, helping organizations improve processes, allocate resources effectively, and identify areas for improvement.
Fanatic Support & Fully Managed Platform
The platform offers 24×7 support, easy scalability, certified-ready Integrations, automatic updates, higher security, in-built data privacy controls, performance, reliability, flexible pricing and options etc.
Learn How We Can Optimize Your Organization’s Scientific and Medical Affairs Programs with Technology
Why SCIMAX MI is Better?
SCIMAX MI is a purpose-built Medical Information Management System, offering Multiple Benefits and Superior Value compared to Legacy Solutions, Custom-Built Apps on a public platform & Cross Functional Horizontal platform-based Medical Inquiry apps.
With continuous updates and compliance features, SCIMAX MI outperforms other options in meeting the continuously evolving needs of Medical Information needs.
SCIMAX MI Offer Following Advantages to Clients
Faster Time-to-Value
Lower Total Cost of Ownership (TCO)
Scalability and Flexibility
Automatic Updates and Maintenance
Enhanced Security and Compliance
Focus on Core Competencies
Integration Capabilities
Customer Support and Expertise
Explore SCIMAX MI Product Functionality
User-friendly case form and customizable configurations to streamline case management.
- Versatile & Scalable Case Management tailored for every Business Process, from emerging Pharma & CROs to Global Enterprises.
- Flexible form definition, ranging from simple to comprehensive, with adaptable fields for MI, AE, PC, and other data capture requirements.
- Multi-channel case intake with intuitive workflows and rapid case creation features.
- Duplicate case search, CRM contacts lookup, zip code lookup, and nonlinear data entry capabilities.
- Ability to configure additional questionnaires specific to cases or case components.
- Alerts and prompts to instantly guide users in correcting data entry errors.
- Configurable case workflows to meet both standard and unique business needs, including submissions to downstream systems/departments.
Augmented case fulfilment and processing with pre-configured business rules and templates
- Accelerate request fulfillment and AE/PC case processing with greater efficiency, eliminating redundancies while ensuring strict timeline compliance
- Capture multiple requests within a single case and respond quickly using pre-configured product and reporter-specific FAQs, standard response documents, cover letters, and templatized response packages.
- SCIMAX MI-CM simplifies content management for medical inquiries, including FAQs, cover letters, and response documents that auto-populate based on captured data.
- Global MedInfo teams can define response documents and translation files for easy access in preferred languages for case fulfillment.
- Medical information inquiry responses can be shared as links or attachments in an email with response documents, cover letters, and enclosures.
- Configurable transmission rules and pre-configured email templates save time, eliminating manual email drafting and the inclusion of source attachments for AE/PC processing.
Robust case search options allow filtering, previewing, and routing cases to different user groups and users.
Automated Workflows in SCIMAX MI With Integrated Systems
- Omnichannel case intake integration enables error-free automated case intake from various sources like MIRFs from CRM/Salesforce, contacts from Veeva CRM/Veeva Network, and the Self-Service Collaboration Portal.
- Integrations are powered by robust APIs for seamless functionality.
- Self-Service Collaboration Portal integration facilitates managing request submissions, searching, and retrieving approved scientific content while efficiently increasing engagement and reporting adverse events and product complaints.
- SCIMAX MI fetches scientific content from systems like Vault PromoMats and MedComms for fulfilling medical inquiries.
- Case correspondence module integrates with organizational email accounts, streamlining communications with cross-team members and requestors/reporters directly within SCIMAX MI.
- E2B XML file transfer protocol integration with the safety system enables compliance-driven handshakes between departments, automatically pushing captured AEs into the safety system without manual intervention.
Transformative Case Reporting with Actionable Analytics
- SCIMAX MI case reporting function enables swift sharing of case data in formats like PDF, CSV, XML, and TXT with requestors/reporters, MSLs, company reps, and safety/Product compliance departments.
- System-generated reports can be scheduled to share upon actions like case creation or closure.
- In-built Analytics feature offers 20+ intuitive reports and dashboards to track KPIs, optimize workflows, and make data-driven decisions.
- Real-time dashboards monitor case volumes, response times, and key trends with dynamic visualizations.
- Customizable reports allow for tailored dashboards/listing reports, providing insights into team performance, compliance metrics, and customer engagement.
- Drill-down capabilities enable deeper analysis through interactive filtering, exploring specific cases, regions, or products.
- Seamless data export and scheduling let you easily export insights to preferred formats for further analysis or sharing with stakeholders on a set frequency.
Automated Quality Assurance for Consistent, Compliant Case Handling and Training Optimization
- SCIMAX MI RQA ensures high-quality and accurate responses with built-in data validation and configurable business rules.
- Systematic QA sampling defines rules for random or targeted case sampling to assess response quality and compliance.
- Customizable questionnaires and QA scorecards standardize evaluation criteria, tailored to your organization’s quality standards.
- Provide structured feedback to Medical Information specialists to improve accuracy and consistency in case handling.
- Comprehensive QA reporting generates reports to track compliance metrics and support audit preparedness.
- AI-assisted QA reviews cases for potential AEs using natural language processing (NLP) to detect issues based on keywords, context, and historical patterns, enabling corrective action.
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