Medical Information Smart Chatbots

Scale Your Medical Information Services ensuring Accuracy and Compliance: AI-Powered Chatbot Delivering Reliable Medical Information with Expanded Reach and Instant Support

In the highly regulated pharmaceutical industry, accuracy and compliance are paramount. Our ARIN’s Medical Information Smart Chatbot agent provides a reliable and compliant solution for handling routine medical inquiries. Designed to automate the initial stages of inquiry handling, so your expert MI specialists can dedicate their expertise to more complex and critical cases, while maintaining the highest standards of information delivery.

Key Benefits

• Pharma Specific Design: Envisioned with the unique needs and regulatory requirements of pharmaceutical medical information in mind. Ensures adherence to industry regulations regarding medical information dissemination.
• Scalable Support Solution: Handles a large volume of inquiries simultaneously, ensuring timely responses even during peak hours.
• Consistent Brand Messaging: Delivers information in a consistent and brand-aligned manner. Eliminates the potential for variability in responses for common inquiries.
• Reduced Operational Costs: Automates the initial response process, potentially lowering the operational burden on your MI team. Manages the information provided to healthcare professionals and patients in a controlled and auditable manner.

Features

• Comprehends Human Language: Accurately interprets medical terminology and user intent.
• Integration with Approved Content: Accesses and delivers information directly from MI database. Tracks all chatbot interactions and the versions of information used.
• Automated Response Handling: Efficiently answers frequently asked questions about product information, usage, and safety. Utilizes pre-approved language and information for consistent messaging. Automatically routes specific keywords or complex inquiries to MI specialists for expert review.
• Adverse Event Identification & Routing: Flags potential adverse event reports and immediately directs them to the appropriate channels.
• Reporting and Analytics: Provides insights into chatbot usage, common inquiries, and areas for content optimization.