Announcements
SciMax Launches a Complex MI Project in Only Eight Weeks
Princeton, NJ, April 2022
After three decades of providing safety, medical communications, and contact center services to the pharmaceutical, biotech and consumer health product industries, a medical center’s business unit is expected to experience significant growth. To accommodate this growth, a medical communications and safety industry-experienced group supporting a children’s hospital selected SciMax Global to implement its proprietary SciMax MI (MedInquirer) cloud-based solution and offer associated technology services.
Adding to the complexity inherent in deploying any new system, there was a deadline. Due to expiring support for an existing system, the call center needed to be up and running, transitioning all their existing clients, in less than 8 weeks.
As part of the SciMax MI implementation project, SciMax partnered with the specialized business unit to complete the setup of the baseline tenant for contact center and client, end-user training, user acceptance testing (UAT), and production rollout of the system. SciMax kicked off the project by conducting application and requirements gathering workshops with the team. The focus of the workshops was to clarify business use cases, configure functionality,create workflows to support core business needs, and develop integrations with various systems. This enabled the medical center’s team to select module features to cater to their specific business requirements and finalize configurations scope.
Once the SciMax MI configurations and integrations were set up and business reports were deployed in the production environment, SciMax was able to complete the rest of the setup of the Service Desk portal and finalized communications plan for the medical center. Using a “Train the Trainer” approach, SciMax prepared key medical center personnel to manage the default feature functionalities, configuration dependencies, and application administration with ease ensuring a seamless transition to their newly validated and deployed solution.
Through excellent project management and close working relationships despite the COVID-19 pandemic, SciMax was able to meet the deadline and transition all existing clients successfully. “This is a perfect example of how we expect our client-centric focus to benefit the industry and our partners,” said Joe Pierce, CEO of SciMax Global. “This call center has excellent leadership and engaged participation that enabled our team to be responsive in all aspects of setting up
and deploying a new solution.”
