SCIMAX ARIN

Response Recommender

Recommends the most relevant FAQs and response documents to use for fulfilment (based on the question and historical data).

Provide Rapid, Accurate Medical Responses Powered by AI

The deluge of varied questions day in and day out that your Medical Information team receive from HCPs, patients and stakeholders can be overwhelming. Reacting fast and accurately is crucial, but when you have to spend hours searching through thousands of documents and FAQs, your team is slowed down, errors are introduced, and compliance is at risk. The ARIN’s Response Recommender agent transforms this by automatically suggesting the most applicable FAQs and response material based on context of inquiry and past case data.

Key Benefits

Accelerate Response Times and Get Reliable Results

The AI agent uses the historical interaction data and analyses each incoming inquiry at speed, in order to recommend the most relevant FAQ or response document. Teams spend less time hunting and pecking for information and more time acting on it, leading to quicker response times and adherence to best practices and security standards.

Drive Consistency and Compliance Through Communications

Manual responses can result in inconsistent messaging, stale content, or compliance exposure. The agent encourages a uniform response and reduces the chance of incorrect information going to healthcare professionals or patients.

Unlock Actionable Insights and Continuous Improvement

The AI agent gets smarter with each interaction, also noting which FAQs or response documents are most effective at addressing different inquiry types or channels. Analytics reveal knowledge gaps, trending questions, and opportunities to optimize your content repository, enabling proactive updates and smarter resource allocation.

Features

Contextual Inquiry Analysis

Leverages powerful language models to understand full context and purpose of all questions via email, webform, phone call or CRM. This level of insight goes beyond keywords to guarantee that recommendations are genuinely relevant to what your audience requires.

Intelligent Document Recommendation

Automatically brings up the most relevant FAQs and response files from your growing knowledge base on-the-fly. Recommendations are ranked through machine learning models considering inquiry similarity, previous case outcomes and user feedback to ensure best-fit options are always presented to your team.

Performance Tracking and Learning Engine

Integrated analytics dashboards show most common responses, where escalation to medical professionals happens, and how satisfied users are with AI-provided solutions. The agent continuously learns from your feedback so that it can improve its recommendations over time, and help your medical information team to continue achieving industry-leading quality and efficiency.

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Response Recommender

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Learn how we can optimize your organization’s Scientific and Medical Affairs Programs with ARIN

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