SCIMAX ARIN

Response Fulfilment Engine

Creates and sends a response package to the HCP, including relevant response documents, enclosures, and covering letters.

Immediately Deliver the Right & Compliant Information Package to HCPs

Your Medical Information teams are trained to respond quickly, accurately and compliantly to HCPs. Manually writing emails, finding the relevant documents, attaching them and preparing covering letters is not only time consuming but also open to errors and timeliness. The ARIN’s Response Fulfilment agent automates this production, generating full response packages (cover letter, core documents including enclosures) to send the HCP, making life for your team significantly easier, so your team can focus on meaningful medical engagement.

Key Benefits

Accelerate Response and Enhance HCP Satisfaction

The agent performs all tasks automatically from selecting the document to assembling the message, and dispatches the package right after the inquiry is satisfied. HCPs get info in minutes, not days, and enjoy increased trust, quicker clinical decisions, and greater satisfaction.

Strengthening Compliance and Minimize Risk

Each bundle contains approved up-to-date documents and templates for use with each client, as well as cover letters. Automatically assembled audit trails eliminate manual errors and decreases the chance of delivering old or wrong content to HCPs and ensure regulatory compliance for all HCP interactions.

Free Teams to Focus on High-Value Work

The agent drives out the repetitive, administrative burden by systematizing the delivery process. Medical Information specialists spend more time answering complex requests and less time formatting and dispatching responses.

Features

Automated Package Building & Email Delivery

Chooses and prepares response documents and enclosures (Safety sheets, Prescribing info and SmPC) and a medically written covering letter. The packages are formatted and submitted via secure lines or legally approved email.

Customizable Templates and Document Libraries

Uses organization-approved cover letter templates, adapted to the type of inquiry, profile of requestor, and local regulations. It pulls documentation from a constantly-updating central repository ensuring the only documents stored there are always the most up-to-date and agreed upon files for sharing.

Proof of Delivery – Real Time Tracking

Dashboards for tracking delivery progress, HCP receipt confirmation and an archive of detailed delivery logs for regulatory audits. Analytics from the agent monitor speed of delivery, document usage and recipient engagement for ongoing workflow enhancement.

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Learn how we can optimize your organization’s Scientific and Medical Affairs Programs with ARIN

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