SCIMAX ARIN

AE and PC Dispatcher

Automatically creates AE and PC reports and forwards them to the appropriate end systems or departments for next steps.

Streamline Safety Operations with Intelligent, Automated Adverse Event and Product Complaint Processing

MedInfo Teams are drowning with manual process of routing AEs and PCs received via various channels like emails, calls, webforms, literatures where it requires to be processed immediately with Categorization, report generation and distribution to downstream systems. Processing such important safety signals manually leads to bottlenecks, legal hazards, and late reactions. The AE and PC Dispatcher ARINs agent revolutionizes how handling safety and complaint operations is done, as it automatically creates reports and dynamically routes to relevant downstream systems and departments so they can start acting on them instantly.

Key Benefits

Accelerate Safety Signal Processing

The AI agent removes the typical lag of 4-6 hours per case for manual report generation and routing. Automatically creating standardized AE and PC reports in the required format and routed immediately to appropriate functional areas, such as pharmacovigilance systems, quality assurance, regulatory affairs, or clinical teams, saves hours of processing time and provides a facility for faster safety signal identification and response.

Meet Regulatory Compliance and be Audit Ready

Manual reporting leads to errors and late submissions along with oversights in compliance, which may lead to penalties by regulators. The AI agent uses standard templates, makes certain all mandatory fields are populated, maintains comprehensive audit trails, and automatically complies with regulatory ICSR submission timeframes. This removes compliance risks and means being audit ready all the time.

Optimize Resource Allocation and Lower Operational Costs

Manual processing in the traditional manner needs an exclusive safety and complaint expert to generate and distribute reports on a standard basis. The AI agent saves MedInfo team’s time and money by automating these functions so this team can handle complex medical inquiries activities that need human touch during high drug safety case volumes.

Features

Smart Report Generation and Standardization

The agent intelligently segments relevant contents of incoming AE and PC cases and produces complaint safety reports using pre-approved template forms. Sophisticated application of automatic natural language processing (NLP) results in robust data extraction and medical term standardization from all created reports.

Routing and Distribution Engine

The agent determines the right downstream systems and teams for each report based on case specifics, common knowledge, regulations and established processes. It routes reports to Pharmacovigilance database for regulatory monitoring as well as Quality assurance system for product complaint monitoring. Real-time integration APIs guaranty that data can be exchanged without human intervention or system lags.

Comprehensive Tracking and Analytics Dashboard

Built-in monitoring enables full visibility into the processing and distribution status of safety reports. The solution provides Real-time case processing metrics including throughput and bottleneck, Distribution confirmation complete with delivery receipts and acknowledgment tracking and Compliance reporting for regulatory inspection and internal audit. Advanced analytics identify trends in AE/PC volumes and processing efficiency, enabling continuous optimization of safety and quality operations.

Explore other ARIN Agents

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Response Package Composer

Assembles a complete response package with the appropriate documents, templates, and formats for MedInfo teams to review.

Response Fulfilment Engine

Creates and sends a response package to the HCP, including relevant response documents, enclosures, and covering letters.

AE and PC Dispatcher

Automatically creates AE and PC reports and forwards them to the appropriate end systems or departments for next steps.

Predictive QA Engine

Utilizes predictive analytics using case data to reveal unidentified Adverse Events or Product Complaints.

Retrospective QA Engine

Archived cases are re-reviewed to identify any such Adverse Events and Product Complaints that may have been overlooked during review of the original cases.

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Medical Information Smart Chatbot agent acts as a digital front line, instantly addressing frequently asked medical queries, ensuring regulatory-compliant answers.

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Learn how we can optimize your organization’s Scientific and Medical Affairs Programs with ARIN

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