SCIMAX ARIN

Email Triage Engine

The agent automates the triaging of unstructured emails into cases arriving in MedInfo mailboxes for MedInfo teams.

Transform Your Medical Information Workflow with AI-Powered Email Automation

Hundreds of unstructured emails reach your Medical Information team each day from healthcare professionals on drug information to patient’s safety questions. Doing all of this by hand inundates your team and your response time suffers. Our ARIN’s Email Triage Agent sorts, categorize and transform such emails into structured cases quickly for better resource planning and quicker response times.

Key Benefits

Drastically Reduce Response Times

Our AI agent acts on arrival of emails, it categorizes any urgent safety reports, routine medical queries and product complaint / adverse event notifications at speed of light. Rather than manually sifting through cases which could take hours or even days, your experts are presented with pre-triaged cases within minutes for quicker response to healthcare providers and patients.

Eliminate Manual Errors and Inconsistencies

Manual triage of emails results in misclassified requests, missed AEs, and non-standard workup procedures. The AI agent uniformly applies standardized triage rules, which results in accurate case classification. Decreasing the time to deliver critical safety information to the appropriate experts lowers the possibility of regulatory compliance breach.

Scale Operations Without Adding Staff

Manual process of inquiry intake gets unsustainable as volumes of inquiry increase by year on year. Our AI agent scales to an infinite number of emails, with no degradation in performance so that your team can deal with the workload & focus on high value activities such as complex medical inquiry analysis and engaging with healthcare professionals.

Features

Rapid Inquiry Classification

Using state-of-the-art NLP approach, the agent processes the content of emails, by identifying the Medical Inquiries, Adverse Events, Product Complaints and Commercial / Patient Support Programs. Every email is also tagged by urgency, therapeutic area and the necessary expertise to make sure that it is triaged correctly from the beginning.

Automated Case Creation and Routing

Upon classification, the agent automatically creates structured cases in your Medical Information system and pre-populates fields including requestor contact information, patient demographics, Product details and batch numbers, indication information. Therapeutic expertise and workload balancing ensure that cases are quickly assigned to the appropriate team members.

Real-Time Dashboard and Analytics

Monitor your email triage metrics with intuitive dashboards that display Processing volumes and response time metrics, Case distribution across therapeutic areas, Team workload balance and productivity insights and Compliance tracking for regulatory requirements.

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