Data Powered Decision Making for Medical Information
In today’s information age, the explosion data in the pharma and healthcare industry has given an unprecedented opportunity to use data in a much more strategic role to successfully launch medicinal products and deliver maximum care value.
Gaining target population visibility, defining the ideal path for market access and continuous monitoring of patient health outcomes with real-world evidence by leveraging the power of advanced data analytics will empower sponsors to gain the competitive advantage for discovering new medicines and delivering patient-centric care.
With decades of Medical Information expertise, we have helped several Pharma Companies to generate valuable insights on their Customers, Products and Contact Center Operations from disparate Medical Information and Medical Affairs data sources to take intelligent scientific and business decisions.
How We Can Help
Our Service Value for Clients
MI Teams can develop a comprehensive understanding of Customers and their Medical Information Needs
Explore opportunities to meet legal and regulatory expectations for processing solicited and unsolicited queries from Health Care Professionals (HCPs) and Consumers
Optimize Medical Information Content Development and Track Ongoing Content Usage Across Therapeutic Products
Identify knowledge gaps in existing FAQs, Standard Response Documents, Enclosures, etc. and discover opportunities to tailor new medical information content based on HCP and Patients requests
Track Contact Center Performance and Medical Communications Operations Quality using KPIs
Plan & manage call-center operations using medical inquiry call volume forecasting algorithms
* Compile call metrics and have KPIs provide inputs on strategic direction for quality improvement initiatives
* Identify occurrence patterns of quality issues and knowledge gaps amongst agents as part of quality reporting and review outcomes