• Versatile & Scalable Case Management tailored for every Business Process, from emerging Pharma & CROs to Global Enterprises.
• Flexible form definition, ranging from simple to comprehensive, with adaptable fields for MI, AE, PC, and other data capture requirements.
• Multi-channel case intake with intuitive workflows and rapid case creation features.
• Duplicate case search, CRM contacts lookup, zip code lookup, and nonlinear data entry capabilities.
• Ability to configure additional questionnaires specific to cases or case components.
• Alerts and prompts to instantly guide users in correcting data entry errors.
• Configurable case workflows to meet both standard and unique business needs, including submissions to downstream systems/departments.

• Accelerate request fulfillment and AE/PC case processing with greater efficiency, eliminating redundancies while ensuring strict timeline compliance
• Capture multiple requests within a single case and respond quickly using pre-configured product and reporter-specific FAQs, standard response documents, cover letters, and templatized response packages.
• SCIMAX MI-CM simplifies content management for medical inquiries, including FAQs, cover letters, and response documents that auto-populate based on captured data.
• Global MedInfo teams can define response documents and translation files for easy access in preferred languages for case fulfillment.
• Medical information inquiry responses can be shared as links or attachments in an email with response documents, cover letters, and enclosures.
• Configurable transmission rules and pre-configured email templates save time, eliminating manual email drafting and the inclusion of source attachments for AE/PC processing.

Robust case search options allow filtering, previewing, and routing cases to different user groups and users.

• Omnichannel case intake integration enables error-free automated case intake from various sources like MIRFs from CRM/Salesforce, contacts from Veeva CRM/Veeva Network, and the Self-Service Collaboration Portal.
• Integrations are powered by robust APIs for seamless functionality.
• Self-Service Collaboration Portal integration facilitates managing request submissions, searching, and retrieving approved scientific content while efficiently increasing engagement and reporting adverse events and product complaints.
• SCIMAX MI fetches scientific content from systems like Vault PromoMats and MedComms for fulfilling medical inquiries.
• Case correspondence module integrates with organizational email accounts, streamlining communications with cross-team members and requestors/reporters directly within SCIMAX MI.
• E2B XML file transfer protocol integration with the safety system enables compliance-driven handshakes between departments, automatically pushing captured AEs into the safety system without manual intervention.

• SCIMAX MI case reporting function enables swift sharing of case data in formats like PDF, CSV, XML, and TXT with requestors/reporters, MSLs, company reps, and safety/Product compliance departments.
• System-generated reports can be scheduled to share upon actions like case creation or closure.
• In-built Analytics feature offers 20+ intuitive reports and dashboards to track KPIs, optimize workflows, and make data-driven decisions.
• Real-time dashboards monitor case volumes, response times, and key trends with dynamic visualizations.
• Customizable reports allow for tailored dashboards/listing reports, providing insights into team performance, compliance metrics, and customer engagement.
• Drill-down capabilities enable deeper analysis through interactive filtering, exploring specific cases, regions, or products.
• Seamless data export and scheduling let you easily export insights to preferred formats for further analysis or sharing with stakeholders on a set frequency.

• SCIMAX MI RQA ensures high-quality and accurate responses with built-in data validation and configurable business rules.
• Systematic QA sampling defines rules for random or targeted case sampling to assess response quality and compliance.
• Customizable questionnaires and QA scorecards standardize evaluation criteria, tailored to your organization’s quality standards.
• Provide structured feedback to Medical Information specialists to improve accuracy and consistency in case handling.
• Comprehensive QA reporting generates reports to track compliance metrics and support audit preparedness.
• AI-assisted QA reviews cases for potential AEs using natural language processing (NLP) to detect issues based on keywords, context, and historical patterns, enabling corrective action.